Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

CPI Return, Exchange, Restocking & Shipping Policies

How to return your item:

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.  

Your item must be returned with in 30 days of purchase.  

All items returned are subject to at least a 20% restocking charge (depending on the item), unless there is a manufacturer defect.

All Items returned MUST have a RMA #.

1. Please email us at info@cpiheat.com or call (901) 452-6396 to request an RMA.

2. UPS your item to:

Control Panels, Inc.


189 Scott St.

Memphis, TN 38112

3. Include in your package a signed letter stating the reason for your return & a copy of the original receipt.

Note: Items used, worn or altered will not be accepted for return or exchange.

Restocking Fee:

All items are subject to at least a 20% restocking fee (Depending on the item). This will be deducted from your refund.  Also, we do not refund the original shipping & handling cost that you paid on the order.

Exchange Policy:

If your item has not been installed & is in like new condition, you may exchange your item for similar item.  You will NOT be subject to a restocking fee BUT you will still have to pay return shipping.

Shipping Policy:

All orders are processed & shipped Monday – Friday 8am -4:30pm eastern standard time.

Please see individual items for estimated ship times or call (901) 452-6396 for estimated deliveries.

We use UPS & FedEx to deliver all items.  Please call (901) 452-6396 to request an alternate Carrier.

Control Panels. Inc. only ships to U.S. & Canada. (Please inquire for exceptions)

CPI  Privacy & Security Policies

Privacy Policy:

What Information do we collect? 

We only collect information that we need that is related to your order. This includes your:

Billing address

Shipping address

Email address

Credit Card Information

In addition we also collect information on your IP address, browser type & Refer URL data.  We use this data to prevent hacking attempts, help us know what web browsers people are using, & find out where our users are coming from so that we com improve our marketing.

How is my information used?

Your information is only used to fill your order.  We do not sell or redistribute your information to ANYONE?

Security & Storage

Only your order data billing, shipping & order contents data is stored on our server.  We do not store your Credit Card info.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Control Panels Incorporated. The collective work includes works that are licensed to Control Panels Incorporated. Copyright 2003, Control Panels Incorporated ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Control Panels Incorporated or purchasing Control Panels Incorporated products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Control Panels Incorporated or to purchase Control Panels Incorporated products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Control Panels Incorporated. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Control Panels Incorporated used in the site are trademarks or registered trademarks of Control Panels Incorporated

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Control Panels Incorporated disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Control Panels Incorporated does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Control Panels Incorporated does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Control Panels Incorporated shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Control Panels Incorporated has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Control Panels Incorporated product is mistakenly listed at an incorrect price, Control Panels Incorporated reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Control Panels Incorporated reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Control Panels Incorporated shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Control Panels Incorporated without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Control Panels Incorporated may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Control Panels Incorporated.

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Control Panels Incorporated products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Control Panels Incorporated products) must be commenced within one (1) year after the claim or cause of action arises. Control Panels Incorporated's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Control Panels Incorporated may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Control Panels Incorporated or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Control Panels Incorporated does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Control Panels Incorporated is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Control Panels Incorporated reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Control Panels Incorporated in its sole discretion.

You agree to indemnify, defend, and hold harmless Control Panels Incorporated, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Control Panels Incorporated may link to sites operated by third parties. However, even if the third party is affiliated with Control Panels Incorporated, Control Panels Incorporated has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Control Panels Incorporated. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Control Panels Incorporated seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).